Refund policy

Returns of Products - all returned items must be unused and in their original packaging.
* Returns are accepted only within 10 days of the item being received by the customer, provided they have not been used.
* All returns must have prior authorization.
* Shipping is not refunded for returns, unless the item is deemed defective.
* Shipping charges for the returned items must be prepaid and insured by the purchaser.
* If a product is returned due to defects, the customer will receive a refund for the full amount of purchase and for the return shipping costs.
* If a product is returned for any reason other than defect, only the cost of the purchase is refundable within the outlined timelines above. The shipping costs are non refundable.
* Returns will be processed after the items have been received and inspected. Should the warehouse deem the item has been used and not in original packaging, there will be no refund given.

Cancellation of Product Orders:
If your order has not yet been shipped out, you may cancel your order by phone or by email. Your payment will be fully refunded. Once your order has been shipped out, it can no longer be canceled.

For Courses:

From the date registered up until 1 month before the course date, all cancellations of courses by the customer are subject to a $50 administrative fee. 

All cancellations between 1 month and three weeks of the course date will receive a 75% refund.

All cancellations between three weeks and two weeks of the course date will receive a 50% refund.

All cancellations 2 weeks up until the course date are not eligible for a refund. The spot has been held for you and there is too short of notice to allow someone to take your spot. You may transfer your registration to another attendee OR you may choose to move your registration to a future scheduled date. You will only be allowed to do this once. You have 2 years from the scheduled course date to re-register. You also have the option of using the credit towards cupping supplies.